City of Ottawa - OC Transpo launches 613-560-5000 customer service phone line

OC Transpo has simplified its customer service phone system by launching a new convenient phone number to direct you to the information you need. You can now call 613-560-5000 for all OC Transpo inquiries, including Para Transpo booking and cancellation services, schedule information,
trip planning, fares, discounts, Park & Ride, Bikesecure permits and more.

With one easy-to-remember phone number, you can access OC Transpo services through six
self-serve options or be connected directly to a customer service representative.

All existing numbers will remain active during the transition to the new number, to allow existing customers time to adapt to the new change. Important phone numbers such as Special Constable Unit, Lost & Found and the Ottawa Distress Centre will not be affected and will continue to be available.

The phone number complements OC Transpo’s other 560 travel tools. When you need real-time information you can continue to text 560560 or call 613-560-1000 and use the four-digit bus stop number, or first three letters of the station name to get information about departure times for buses, the latest schedule updates, cancellations, or detours.

For more information, visit octranspo.com or give us a call today at 613-560-5000!